Mobile Hair & Makeup Service Bookings

Terms of Service

24 Hour Booking, Payment Terms & Cancellation Policy

  • All mobile hair and/or makeup service bookings are to be made via this website or via an online link sent to you.

  • Mobile bookings can be made up to 48 hours prior to the appointment date if there is availability.

  • All new makeup or hair styling clients will need to pay a $75 deposit at the time of booking (payable by credit card/EFTPOS). This deposit is then deducted from the total cost of your service fee on the day of your appointment.

  • Bookings are deemed confirmed when a confirmation is sent to you via text or email.

  • We understand that plans do change and you may not be able to attend your appointment. Any cancellations or adjustments to your appointment time must be made via the booking app (acuity scheduling) or via phone (call or text) with at least 24 hours notice.

  • No shows or cancellations made with less than 24 hours notice will forfeit any deposit paid. You may have a friend or family member to take your spot

  • Appointment deposits/payments will be refunded in the event of you or Mia Loves Pretty having to make a cancellation due to government-imposed restrictions, an act of God event, unforeseen event, death or family emergency (force majeure). Your appointment will subsequently be rescheduled to a later available date.

  • All service fee payments (remaining and total balances) are to be received via credit card/EFTPOS on the day of appointment (at end of service).

Sickness / Allergies / Illness

  • If you are a new client that has particular sensitivities and have concerns on product / tools used in hair styling or makeup, you must contact Maria at least a week before service date and communicate any concerns you may have.

  • Although the possibility is low, reactions towards materials used during hair styling or makeup service may occur at any time to anyone at no fault of the lash styling artist. Refunds can not be provided if this is the case however you must contact Maria immediately so that the situation can be remedied (e.g. advice to alleviate mild sensitivity symptoms) and seek professional medical attention if the symptoms persist beyond 48 hours.

  • If you are feeling unwell or suffering from sickness (even if you think it’s at the tail end!) please advise Maria and reschedule your appointment immediately.

Service Etiquette

  • Pricing advertised on this website and on booking forms are in AUD and are current, subject to change without notification. All prices are fixed and non-negotiable.

  • The Client must provide adequate space to perform Hairstyling / Makeup services. This includes access to a power outlet, a flat table surface (preferable at least 2m x 1m), a chair (number of chairs to be advised by Maria), access to Bathroom and washing basin, access to waste disposal, and preference for service location to be held next to natural light source (window).

  • If you are running late we will try to accommodate you the best we can but this may mean we won’t be able to perform the full service. The appointment fee still applies. If you are not available at the service location (i.e. more than 10 minutes late) to your appointment, the duration of your appointment may unfortunately be shortened, or if very late (more than 15 minutes), you will need to have your appointment rescheduled to a later date or time.

  • While your children and pets are much loved creatures, it is best to have someone assist you to care for them while you are receiving your hairstyling/makeup service - otherwise there is risk of hot tools or access to products causing accidents and you may not be very relaxed at all! However if you’re truly stuck, please contact Maria at least 24 hours before your appointment.

  • If you have a particular hairstyling / makeup product you would like Maria or a Mia Loves Pretty team member to use during your service, please let them know ahead of your appointment to discuss suitability and hygiene.

  • Hairstyling / Makeup service pre-appointment instructions will be made available to you via text / email ahead of your service appointment (at least a week ahead).